About the job
This role will be based in Newcastle. Please find further information on the
About the job
DWP is massive.
We pay out nearly £1bn every single day and help some of the most vulnerable people in our society.
We support over 20 million people and have a huge responsibility to ensure that everyone can depend on the state when they need it most.
In Citizen Information we are responsible for the management of key departmental services, while also designing services of the future looking to how we can make improvements and release value early and regularly – all aiming towards a vision of joined up services which meet user needs and align with departmental strategy.
We are first and foremost a people focussed organisation and that’s why we want to attract the best possible talent to come and help us create the best possible services for the people who need our support.
That’s where you come in…
As a Product Manager, you will manage the ongoing development of a product within one of our many crucial services. You will be responsible for strategic and tactical product decisions and will be an expert at grounding those decisions in user needs and business goals to frame problems and set priorities for the delivery team. You will also be actively involved in developing the product strategy, managing the product roadmap and communicating product success to interested and impacted stakeholders.
As a Product Manager you will also have experience of product management techniques and may work as part of a larger product team, managing Associate Product Managers to develop components or features forming part of the product. You can expect to work independently or as part of a more complex project with a more Senior Product Manager.
Additionally, you’ll be a part of our Product Community of Practice. Where Product Managers across DWP Digital come together to share learning, discuss their development needs, gain support and solve for common problems.
Roles & Responsibilities
- Create and own the vision for the product, working with stakeholders to ensure strategic fit.
- Develop the product strategy and manage the product roadmap as well as prioritising the product backlog through a range of techniques to maximise value and return on investment.
- Identify and communicate user needs to your team ensuring that backlog items (user stories) are understood by all.
- Representing your product and its users at the appropriate review and governance forums.
- You will be accountable for defining product goals and metrics, ensuring that performance against expected and agreed outcomes is in place through the creation of Performance Framework(s).
- Manage, influence and negotiate stakeholder relationships and communicate progress and achievements, championing the product within the department.
- Ensure the product is developed to an appropriate level of quality taking into consideration expected lifetime, investment and timeframes.
- Support the professional development of associate Product Managers and product peers in your area through coaching and feedback where relevant.
- Ensure the team is working towards the appropriate service standards as defined by Central Data and Digital Office (CDDO) and the internal assurance team.
- Be an active member of the Product Management Community, attending community sessions and supporting any associated community based activity.
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The Responsibilities Are Outlined In The Job Description Above.
If you would like to learn more about the role, please contact [email protected]
We’ll assess you against these technical skills during the selection process:
- Set The Product Vision
- Product Management
- Lifecycle Management
- Managing product backlogs
- User focussed
- An employer pension contribution of up to 27%
- Annual leave rising up to 30 days, (based on your working pattern).
- Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
- Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
- An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Salary for this role is from £50,155 (Band min) to £60,783 (Band max).
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Things you need to know
Selection process details
This vacancy is using
Stage 1: Application
Your Application Will Consist Of Three Parts
- A Personal Details application form.
- Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
- Personal statement up to 1000 words.
When Giving Details In Your Employment History And Personal Statement You Should Highlight Your Experience In Line With Essential Criteria Below
- Set The Product Vision – Form the vision for the product(s) and engage with teams and stakeholders in the development of that vision over time.
- Product Management – Define the minimum viable product and work with the product team(s) to agree candidates for release, defining delivery plans and communicating progress to the wider business and customers as appropriate.
- Lifecycle Management – Maintain and iterate a product over time to continuously meet user needs and support in the effective production.
- Managing product backlogs – Create the list of backlog items and prioritize them based on the overall strategy and business objectives
- User focussed – Act as the voice of the business and the users during development and stabilisation.
- Agile – Ability to work in a fast paced, evolving environment and utilises an iterative method and flexible approach to enable rapid delivery.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit our blog
- You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
- If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the 6 technical skills listed in the essential criteria.
You will be asked to do a short (5 minutes) presentation on a specific topic. Further details will be provided to candidates invited to interview.
Interviews will take place from mid-November.
Sift and interview dates to be confirmed.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Recor d Check to Disclosure and Barring Service o n your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP’s terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neuro diversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback will only be provided if you attend an interview or assessment.
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
- Name : Felicity Smith
- Email : [email protected]
Recruitment team :
- Email : [email protected]
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected].
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click