Guardian Jobs 2023 – Services Officer

About the job

The role

Are you looking to develop your skills while working for two leading London councils where you will have the opportunity to learn a variety of tasks and support the organisation?

If you answered yes, then we have the perfect role for you

The post is in the Resources Directorate and within the Transactional Services Team. The successful candidate will assist in the effective management of the finance transactional services contract and any retained functions. The contract covers a wide range of transactions including payment to suppliers and the collection and recovery of debts from customers.

You will be responsible for supervising Transactional Services Officers in your work area, working within the busy Accounts Receivable team, primarily dealing with the recovery of outstanding debt, and associated administrative functions. This includes regular interaction with our contactor dealing with outsourced work. You must have a ‘can do’ attitude and will need to be organised and have excellent time management skills. You will preferably have knowledge & experience gained within a finance-based environment. Alongside this you must have effective communication skills and be confident in using MS Word and Excel.

Whilst all staff are currently working from home, there is a requirement to work one day a week in the office. Training, meetings, and updates will be via Microsoft Teams or in person in the office.

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Closing Date: Sunday 23rd October 2023

Shortlisting Date: W/C Monday 24th October 2023

Interview Date: TBC – There will be a presentation as part of the interview process

Useful Information

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.