Guardian Jobs – Case Assistant

About the job

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Our client has an exciting opportunity for a Complaint Case Assistant on a full-time, 6 month contract basis based at their Ealing Gateway office. In return you will receive a competitive salary of £28,000 per annum.

About the Complaint Case Assistant role:

The role will be focused on ensuring that the promises and plans they make at either stage one or stage two of their complaints process are delivered. This will include ensuring that their internal teams deliver actions required of them and ensuring that the customer is updated regularly as on progress.

What they’re looking for in their Complaint Case Assistant:

• Previous experience of working within an in-house payroll function including data input, calculation and reconciliations using a payroll software package.
• Ability to perform manual payroll calculations for tax, NI and other associated statutory payments.
• Good numerical abilities and proficient in the use of Microsoft Excel.
• An understanding of GDPR and the importance of maintaining confidentiality at all times.

What you can expect to be doing as their Complaint Case Assistant:

• Sound customer service knowledge with relevant experience preferably within a housing environment
• Good communication skills in writing or oral
• Tenacity, resilience and focus in the face of adversity or challenge
• Collaborative in your approach to working across teams from different service areas
• Exceptional at organisationing your time to ensure work is delaivered within dedlines
• A good analytical and lateral thinker
• Empathathetic and focused on delivering an excellent service to their customers

If you feel have the skills and experience to become their Complaint Case Assistant, please click ‘apply’ now!

Our client, where possible, they provide flexible working opportunities from day one to their employees, as they recognise the importance of a good work-life balance; and to improve their productivity and performance, they embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.

Their mission is to help people make the most of their lives and an important part of this is to ensure that their organisation reflects the wider communities they serve. They want to attract recruit and retain a diverse, inclusive and creative workforce to give them the best opportunity to meet the diverse needs of their residents and customers. They actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.