Guardian Careers – Support Officer

About the job

HAYS

The Education Team are looking for Senior Education Officers, attention to detail, education background.

Your New Company

Leading body in the UK for taxation professionals dealing with all aspects of taxation. Our primary purpose is to promote education in taxation. One of our key aims is to achieve a more efficient and less complex tax system for all. Our comments and recommendations on tax issues are made solely in order to achieve this aim; we are an entirely apolitical organisation. Membership of the CIOT is by examination, nationally recognised as the gold standard of UK taxation education.

Your new role

The Education Team are looking for two full-time Senior Education Officers. They will manage and ensure the provision of an accurate and responsive service to students both personally and with the help of assigned support staff ATT Examination Steering Group.

• Co-Secretary to ATT Examination Steering Group, including arranging meetings, taking minutes, circulating papers, supporting the chair. Sharing the role with the other Senior Education Officer.

ACA CTA Joint Programme – One Senior Education Officer

• To plan, set customer service standards, develop and manage all processes in relation to the ACA CTA Joint Programme and student registrations and any other assigned exam work streams.
• To develop and maintain working relationships with ICAEW for the purpose of delivering joint examination programmes to shared and agreed standards.
• To ensure the ACA CTA Joint Programme website pages are up-to-date, relevant and accurate as befitting the status of the organisation and that ICAEW are both informed and contributing content partners.

CA CTA Joint Programme – One Senior Education Officer

• To plan, set customer service standards, develop and manage all processes in relation to the CA CTA Joint Programme and student registrations and any other assigned exam work streams.
• To develop and maintain working relationships with ICAS for the purpose of delivering joint examination programmes to shared and agreed standards.
• To ensure the CA CTA Joint Programme website pages are up-to-date, relevant and accurate as befitting the status of the organisation and that ICAS are both informed and contributing content partners.

Examinations

• Sharing with the other Senior Education Officer managing the administrative side of the production of the ATT examination papers, working alongside the ATT Chief Examiner.
• Involvement in examination procedures for ATT and CIOT as required and the provision of clear advice, guidance and help to members of staff involved in the process when needed.
• Co-ordinating and ensuring the production and distribution of accurate and timely results emails. Performing checks and corrections on these documents.
• Responsible for processing and tracking progress on requests for marks breakdowns and re-checks post exam session for the CIOT and ATT examination.

Dynamics 365 (CRM)

• Extracting data in relation to registrations, exemptions and exam entry for the ATT Examination Steering Group and internal use.
• Assisting the Education Team with the usage of the Dynamics 365 system, alongside attempting to resolve any errors that may occur.
• To ensure ATT and CTA student registration service standards are met and that the efficiency of the processes used and quality of the registration service students receive is continuously reviewed and improved in conjunction with the wider team and line manager. Responding to queries from overseas students as to whether they are eligible for the CTA

What You’ll Need To Succeed

• Communication and interpersonal skills
• Time management, organisational and multitasking capabilities
• Call handling and email response (good inbox management required)
• Competent in MS Office Packages e.g. Word, Excel
• Competent in other office IT programs e.g. CRM, Office, Adobe Acrobat etc.
• Proactive approach to improving systems and solving problems
• Excellent attention to detail
• Proactive approach to notify manager of public out-of-date/inaccurate information

What You’ll Get In Return

Remote working, option to attend the offices if and when required.

What You Need To Do Now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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