gumtree Jobs – UX Researcher

About the job

Join us and help millions of car buyers and sellers ‘Search Less and Live More’, as we transform Motors.co.uk into the preferred destination to find a car.

About the Role:

At Motors.co.uk, we’ve made a commitment to put our customers at the heart of what we do.

As a UX Researcher, you’ll be a key part of creating an environment of curiosity, meeting and listening to our users, then sharing and democratising access to insights. Your research will help us create experiences that make a meaningful difference in the lives of our customers.

You’ll be joining a growing Product team, working closely alongside Product Managers and Product Designers, planning and running Evaluative and Generative research projects.

What you will be doing:

• Designing and conducting qualitative studies, including field observations and interviews, and remote and in-person usability studies for existing and future products.
• Designing and conducting quantitative studies, including structuring and analysing surveys to evaluate the impact of product changes and gather insights at scale.
• Adapting and innovating research methods to deliver the actionable insights for the challenges and opportunities.
• Synthesising and communicating research findings to inform business decisions.
• Collaborate closely with Product and Design to develop long-term research plans.
• Assisting Designers in planning Evaluative experiments and research.
• Building empathy and advocacy for our customers and users across the organisation

About You:

• Several years of experience as a UX Researcher working within a Product environment.
• Strong qualitative and quantitative research methods
• Knowledge of statistical analysis
• Experience conducting UX research for responsive websites and apps at scale
• Experience with Agile methodologies and different measures of product discovery
• You uncover problems and insights. You guide thinking rather than pushing solutions.
• You’re great at collaborating in a remote first environment.
• You seek out the opinions and feedback from others to broaden your mindset. You love collaborating with others and can build alignment towards a combined purpose.
• A great communicator who can articulate their findings in person or in a presentation, bringing the voice of the customer to life through multiple channels.
• You’re resourceful and get things done, balancing work across multiple teams
• Experience in digital media, technology, eCommerce or classifieds preferred
• A sense of fun, operating with humour and a positive demeanour to enthuse and engage people.

Why Join us:

• An opportunity to evolve UX Research within an established brand.
  Meaningful work with diverse, highly skilled and passionate teams, giving you the chance to make a difference in our customers’ lives.
• Competitive compensation, conference & education budget. We highly value your personal and professional development.
• A healthy work-life balance, i.e. part-time work, an additional paid parental leave time, flexible working hours.
• A great atmosphere, open-minded company culture with social team activities (online and offline).
• A hybrid or fully remote working environment. We’d love to spend time with you in the office, but not being there in person is fine too.
• Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, we offer a variety of comprehensive and competitive benefit programs to meet your needs.