HM Revenue & Customs Jobs – Head of Interaction Design

About the job

Location

This role can be based in Bristol, Cardiff, Edinburgh, Leeds, Liverpool, London (Stratford), Manchester, Newcastle-upon-Tyne, Telford or Worthing. We offer a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work. Occasional travel to other sites will be required.

Job Summary

About the job

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Our ideal candidate

Are you an experienced interaction design professional?

Have you got proven senior industry experience in this area?

Are you a digital leader who can influence, lead and mentor others?

If the answer is yes, read on for a unique opportunity to be directly involved in making tax easy for everyone as part of HMRC’s Product and User-centred Design team in the Chief Digital & Information Officer group (CDIO).

We are looking for an experienced interaction design leader to ensure that our interaction design approaches are developed, championed and delivered and we continue to make HMRC a great place for interaction designers to work.

Job Description

You will shape and lead the vision and strategy for the interaction design profession within HMRC and lead the development of interaction design as an approach and capability at HMRC by:

• setting recruitment standards to help ensure we bring in great people with the right skills
• creating and building a strong interaction design community
• getting them the tools they need to do the work
• procuring, developing or gaining access to profession related training
• ensuring our stakeholders know what to expect from the profession and when they should be looking to engage
• doing the strategic thinking, in collaboration with other profession leaders, on the future direction for the interaction design profession within HMRC

The Digital, Data and Technology (DDaT) Capability Framework provides more details about this role.

Person specification

As the Head of Interaction Design, you will report to the Deputy Director, Product and User-Centred Design. You will:

• collaborate with key partners the Head of Service Design, Head of Content Design and Head of User Research to provide vision and leadership across the user-centred design professions
• plan and lead discussions at a senior level to build understanding and support for interaction design as a way to help meet strategic goals
• build interaction design capability across a range of contexts and delivery environments
• work with lead designers to establish and support a diverse and thriving community across the department
• support the progression/maturing of our ‘Design resources for HMRC’ including styles, components, patterns and standards
• be an active leader in the cross-government interaction design community, owning strategic relationships including with the Government Digital Service and Central Digital and Data Office

You Will Already Have Significant Experience In

Essential skills and experience

• successfully communicating the value of user-centred interaction design to a wide variety of audiences, including senior leaders
• setting direction; making decisions and evaluating impact
• contributing to the strategy and aspirations of large organisations
• creating collaborative, resilient and inclusive working environments where individuals are encouraged to fulfil their potential
• reviewing the work of others, coaching and developing staff and managing overall quality and standard of work
• line-managing designers

Technical Skills

You must be able to demonstrate the following technical skills from the Digital, Data and Technology (DDaT) Capability Framework, as you will be assessed against them during the selection process:

• Strategic thinking
• User focus
• Evidence and context-based design
• Communication skills
• Stakeholder relationship management

It Would Be Great If You Also Have

Desirable skills and experience

• experience working with the Service Manual and GOV.UK standards and working practices
• familiarity with the GOV.UK design system

Want to know more about the role?

Join one of our webinars on either Monday 24th October 2023 at 11:00 or Thursday 27th October 2023 at 13:30 for a 45 minute talk with the vacancy holder.

Please email to reserve your place (please include the job role in the subject of the email).

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in for further information or visit

Things you need to know

Selection process details

As Part Of The Application Process, You Must Provide

• your CV, which must include job history, full qualification details and previous skills/experience.
• a personal statement consisting of no more than 1000 words, which must demonstrate by example how you meet all of the essential skills and experience criteria listed above.

The applicants with the best skills and experience will be invited to interview, where you will be required to provide further evidence to demonstrate how you meet the above criteria.

The ‘Technical Skills’ listed above will also be explored in more detail at interview, including via a short presentation – details of which will be provided before the interview.

Desirable skills will only be used in the event of a tie.

Interview dates to be confirmed.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: [email protected] – Use subject line to insert appropriate wording e.g. Please re-open my application – 243224 & vacancy closing date 01/11/2023.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check/Disclosure Scotland. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailin g [email protected] stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

HMRC transformation

HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 14 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon, Portsmouth and Stratford.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

For more information please contact the vacancy holder.

Terms and Conditions

We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31 st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

Pay

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document “Pay on Transfer from OGD” for further information. (Please note the attached document could also be called “ Combined T&C and OGD Pay English”)

New entrants are expected to join on the minimum of the pay band.

Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer .

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Important Information For Existing HMRC Contractual Homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please take into account the advertised office locations for this role when submitting an application and only select locations from the ‘location preferences’ section that you are able to travel to.

Reasonable adjustment

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our for more details.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is

People working with government assets must complete

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Working for the Civil Service

The

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Jeremy Davis
• Email : [email protected]

Recruitment team :

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via [email protected] If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click