Hmrc Careers – Customer Service

Job Description:

If this sounds like you, then you could be the Customer Service Advisor that we’re looking for. You’ll be the first point of contact for our customers, providing a first-rate service primarily by phone, also dealing with letter, email and webchat correspondence.

Job Responsibilities:

• You’ll join a friendly and welcoming team, who will help you reach your potential.
• You’ll deal with a range of different customer enquiries and questions, aiming to resolve these first time.
• No experience is necessary as we’ll fully train you. Our job is to support you while you support our customers.
• It’s your enthusiasm, helpful manner and willingness to learn that we need. As this is mainly a telephony role, we would like you to feel comfortable chatting on the phone, writing up notes and be keen to help others.
• This is a great role to start your career with us here at HMRC, giving you real opportunities to progress and develop your career with us or the wider Civil Service if you choose.

Job Requirements:

• We recognise the importance of flexibility for our staff, so where your role is suitable you will be able to work from home for two days a week (sometimes more if the business agrees) if this works for you. This includes late and weekend shifts.
• You can ask to work part time, although – depending on business area – we can’t promise your request can always be accommodated.
• You will work up to 37 hours per week, covering various shifts between 7:45 am and 8pm, Monday to Saturday.
• You will work a maximum of one evening shift per week (which will finish at 8pm at the latest) and a maximum of six Saturdays a year.

Qualification & Experience:

• (Part time is a minimum of 25 hours per week covering variety of shifts. Pay and annual leave will be pro-rata if we can agree your request.)

Job Details:

Company: HM Revenue & Customs

Vacancy Type:  Full Time

Job Location: Newcastle upon Tyne, England

Application Deadline: N/A