HSBC Jobs Near Me – Credit Controller

About the job

Job Description

Credit Controller – Global Trade & Receivables Finance.

Some careers are more impactful than others.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking an experienced individual to join this team in the role of Credit Controller.

In this role, you will:

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• Be responsible for a portfolio of Clients or responsible for the Client’s sales ledger management
• Support a Client Services team in the development and execution of a high quality client-centric service culture that delivers superior post-sales support
• Develop and maintain strong working relationships with internal and external stakeholders
• Act as a Services champion to ensure that key objectives are prioritised appropriately
• Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures
• Continuously monitor and gather information from appropriate sources to assess potential impacts and identify risks, necessary changes and business opportunities

Requirements

To be successful in this role you should meet the following requirements:

• Previous experience of a telephone based customer service role is essential
• Experience of having difficult conversations with customers
• Have strong IT skills and attention to detail
• Learn new approaches and knowledge quickly
• Work on tasks independently and take appropriate responsibility for actions and decisions
• Plan and prioritise work in order to deliver high quality work on time with a personalised service to customers and colleagues

The base location for this role is Worthing, there is a requirement to be on-site in Worthing 2 days per week.

You’ll achieve more when you join HSBC.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 2078328500

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