HSBC Jobs 2023 – Customer Screening Manager

About the job

Job Description

WPB Transaction Monitoring & Customer Screening Manager

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of WPB Transaction Monitoring and Customer Screening Manager. The role will report to the WPB Transaction Monitoring and Customer Screening Lead. This individual will support the transaction monitoring and customer screening WPB strategy.

In this role, you will:

• Assist the WPB Transaction Monitoring and Customer Screening Lead to maintain the appropriate oversight and ensure the effectiveness of the Transaction Monitoring and Customer Screening Framework
• Review, discounting and escalation of negative news screening and transaction monitoring alert decisions
• Be responsible for the support of projects/programmes related to Transaction Monitoring and Customer Screening. Including the upcoming “best in class” strategic Intelligence Led Financial Crime Risk Management (ILFCRM) tooling – Dynamic Risk Assessment (DRA) for CIIOM Islands and Jersey Expat. Working with Regional and Global teams.
• Become a Subject Matter Expert in Transaction Monitoring and Customer Screening (Real Time Screening, Oracle Watchlist Screening, RDC and Kantar Negative News Screening)
• Provide appropriate support, to the business and front line teams, continuously improve employee knowledge and understanding.
• Identify change initiatives to improve the risk monitoring effectiveness and work with second line to ensure effective controls
• Ensure appropriate oversight on transaction monitoring and Screening processes including offshore in TM Ops, ensuring good throughput and quality, escalating any issues or concerns

Requirements

Qualifications

To be successful in this role you should meet the following requirements:

• A good understanding and experience of transaction monitoring or customer screening is preferred but not essential
• Good understanding of risk function, if possible in liaison with financial crime risks desirable but not essential
• Proven track record of delivering multiple objectives and decision making under pressure
• Proven record of effective time management, including planning and decision making, identifying priorities and bringing a wide range of tasks to successful completion
• A desire to find ways to continually improve the service
• Good independence in their organisation and proactivity in the execution of their responsibilities
• Excellent communication skills both written and verbal with the ability to communicate at all levels effectively

Behaviours

• Engages, manages relationships and communicates with stakeholders to take account of their need and influences.
• Ability to analyse procedures, suggest improvements and implement updates.
• Takes personal responsibility for driving the right outcomes when faced with challenges
• Adheres to legal, regulatory and internal compliance requirements in all aspects of work.
• Takes responsibility for anticipating and mitigating the risks associated with own work and the work of others.
• Embeds HSBC values and good conduct in everyday actions and behaviours to consistently to the right thing
• Ability to build connections and work collaboratively across the Group.

For further details and application information please click “Apply”

You’ll achieve more when you join HSBC.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfill their potential which is why we provide a range of flexible working arrangements and family friendly policies

Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 2078328500