HSBCCareers – Engineering Lead

Website HSBC

About the job

Job Description

Data Service Engineering Lead

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world.

Following extensive investment across our Technology and Digital domains, we are currently seeking an experienced Data Service Engineering Lead to join HSBC Technology.

Brief Overview Of The Business Areas

Wholesale Client Servces Technology is a team focused on onboarding products, platforms, and a delivery capability particularly suited to client-aligned agile delivery at pace. The team provides digital onboarding capabilities surfaced through the appropriate channels to provide a best-in-class staff and client experience. Solutions are tailored to suit the particular client’s needs, from Treasury depts of large multi-nationals to sole traders.

The team partners with Wholesale Client Services business, who provide full E2E client onboarding and client service support covering the entire client lifecycle for all product areas across the Wholesale Bank globally. This organisation brings together Client Lifecycle Management, Client Onboarding, Credit Analysis, Regulatory Business Support and Exits teams under a single unit.

The team also works with other Wholesale Businesses, including Credit & Lending, UK CMB, GLCM and Business Banking.

What you will be doing;

  • Work with the Head of Wholesale Client Servces Technology to lead the design and implementation of the Digital Onboarding capability – specifically critical ‘data services’ ‘question services’ as part of the overall Wholesale Client Service & Digital Channels agenda
  • Accountable for the ownership and execution of the Digital Onboarding – ‘data services’ ‘question services’ technical roadmap, including the long term vision, and keeping other areas of Wholesale IT informed about the platform capabilities available
  • Accountable and responsible for utilising appropriate infrastructure technology solutions that are cost-effective, supportable in their use, align to wider micro-component strategy and where appropriate are reusable across Wholesale Client Services & Digital Channels.
  • Responsible and accountable for ensuring Wholesale Client Services & Digital Channels product teams have the required infrastructure and capacity necessary for product development and client-base scaling. Work with WCS Digital Onboarding Technology Lead to provide transparency of IT costs and support the development of business cases
  • Develop strong relationships across Wholesale IT to identify optimisation opportunities to inform future technology platform priorities
  • Accountable and responsible for ensuring that the technical platform strategy is in alinment with global Wholesale IT principles to maintain a consistent provision of services globally
  • Engage with stakeholders and demonstrate the ability to advise them on any technical related issues
  • Work closely with Cyber-Security, Risk and Compliance to ensure effective technical, organisational and operational controls on data privacy and security are in place for the platform and IT team
  • Ensure local regulatory requirements are well understood and implemented in global, regional and onshore systems and technical infrastructure
  • Work with business stakeholders to provide technical solutions, consultancy and support to satisfy global business needs


What you will bring to the role;

To be successful in this role you should have proven experience within the Technology sector with knowledge of the following skills:

  • Extensive experience of agile delivery and delivering code at pace is essential
  • Extensive experience in owning and improving the development practice of continuous delivery
  • Extensive experience working with Cleint Data and CDD
  • Experience in full software development lifecycle from design to deployment, understanding practices and trends in software development
  • Proven ability to be able to communicate through code, by having strong experience in at least Java and Javascript
  • Knowledge of technology and technology trends, and the ability to provide technology consultancy to senior business heads
  • Proven leadership and team building capabilities, with experience in coaching, motivating and inspiring global teams.
  • Proven strategic thinker and thought leader with subject matter expertise across the Digital landscape, agile delivery, customer experience, and platform roll-out and management
  • Good exposure to and working experience of any cloud technologies, like AWS, Azure or Google
  • Good understanding of end to end client / customer life cycle in Commercial and Global banking
  • Exposure to Middle Office technology such as Client Vision, CRT, NGT, Appian, SmartServe, Global Links and ClientSphere and other HSBC systems such as HUB, HORIS etc.
  • Ability to operate across boundaries of business and technology organisations, utilising broad business delivery, change, technology and data management and remediation knowledge

This role will primarily be based in London or another UK base location, some travel may be required.

Come Power a Business that Defines How to Power the World

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Recruitment Helpdesk:

Email: [email protected]

Tel: +44 (0) 207 832 8500

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