HSBC Jobs – Executive Technology

About the job

Job Description

Executive Technology Services QA Specialist

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world.

This job profile provides a broad overview of the Job Executive Technology Services QA Specialist and is not intended to exhaustively describe the job.

Job Profile

A QA Specialist within the Executive Technology Services team is responsible for identifying and addressing areas of technology, user journeys, support or processes which which are either broken or could be improved. This role specifically focusses on the needs of HSBC Group Executives, General Managers, Non-Exec Directors and their Executive Assistants.

This role will carry out some or all of the following activities:

• Challenge the norm and follow through with action to make meaningful change and deliver the best service possible. ‘Good Enough’ is not good enough!
• Maniacally review every technology an Executive uses. These will be deeply technical reviews as well as customer journey and experience reviews.
• Create and maintain a mechanism to document & track anything identified.
• Enable wider team members to contribute and own the response to these.
• Create regular management reporting pack and present findings weekly to the head of Chief Technology Officer, Head of End User Services, Head of Elevated Technology Services and Head of Executive Technology Services.
• Track, own and drive with all technology owners until resolved or timelines agreed.
• Have a proactive mindset so issues are addressed before they become a problem.
• Ensure all technologies under management work seamlessly with other linked technologies across the organisation.
• Work within IT, other HSBC teams and our external partners.
• Own the strategic vision and direction for evolving the function.

Requirements

Key Skills

• Proven experience with Setting and delivering Strategy
• Proven ability to influence decision making and negotiating priorities with peers and senior managers
• Proven experience delivering presentations and progress updates to Senior Executives
• Ability to review end to end processes and technologies and categorising any issue/improvements which can be made.
• Ability to produce A class presentation materials

Come Power a Business that Defines How to Power the World

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Recruitment Helpdesk:

Email: [email protected]

Tel: +44 (0) 207 832 8500