HSBC Jobs Near Me – Financial Support Manager

About the job

Job Description

Financial Support Manager Apprentice, Commercial Banking (External applicants only)

Location: Leicester

Hybrid role: 4 days a week in the office

Salary from £28,000 P/A

Senior Financial Services Level 3 Apprenticeship Programme

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction. HSBC offers opportunities, support and rewards that will take you further. As a HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

This is an exciting new permanent, entry level opportunity within Commercial Banking, which will see successful applicants to join on a Senior Financial Services Level 3 apprenticeship programme.

This is an 18-month Apprenticeship programme, with an opportunity for further progression. Throughout the programme, you will get to know our product and services and be part of a team to deliver the exceptional service to our customers.

We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are resilient, ambitious with a high level of empathy. Customer service experience is helpful, but not essential, what we are really interested in is a genuine passion for going above and beyond for our customers.

At the start of your journey in your new role we will support you through a blended learning experience – this is where you will learn how to be successful in your role through a mixture of virtual classroom & practical training, as well as having the opportunity to develop these new skills fully supported within your team in our FST (Financial Support Team) Academy learning environment. This will provide you with the opportunity to get hands on experience and apply learning into practice.

Within this role you will:

Financial Support Manager Apprentice will be assisting Commercial Banking (CMB) customers who are experiencing varying degrees of financial difficulty via inbound and outbound dialler telephony channels. Upon joining the Financial Support Team, you will commence a journey to develop additional skills over an 24mth period pertaining to delinquency cycles, Bounce Back Loans, Recoveries and Lending Securities enabling you to put new learning into practise and embed this knowledge prior to moving onto the next chapter of learning.

Role responsibilities:

• Being comfortable with a telephony role, both inbound and outbound, is essential to this role
• Demonstration of a high level of resilience and the ability to persevere in challenging situations is essential to this role
• Excellent communication skills, with the ability to consult with our customers to fully understand their needs
• Influencing skills and ability to build positive working relationships with our customers, colleagues and stakeholders under challenging circumstances
• Truly understand the challenges and situations our customers face through asking questions and listening with empathy, understanding and appreciation of the issues people can face in their daily lives when in financial difficulty, working with them to deliver fair outcomes and creating a solution and payment plan that is affordable and suitable
• Planning and organizational skills to manage the unexpected as well as anticipated issues or events, so that success can still be achieved
• Embedding HSBC’s values and good conduct in everyday actions and behaviours to do the right thing for our customer’s and colleagues
• Be a good listener with a strong understanding of the issues that businesses can face in their day-to-day operation factoring external economic trends within Commercial Banking
• Passionate about putting the customer at the heart of all we do and advocate for the best possible customer outcome in every interaction
• Strong planning and organisational skills, with the ability to work to tight deadlines and prioritise effectively
• Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations
• Adhering to legal, regulatory, and internal compliance requirements in all aspects of work including following detailed procedures
• Good problem solving and decision-making skills
• Flexible and adaptable in approaches to meet the needs of the business
• Providing guidance and support to CMB colleagues to share knowledge and experience with employees within and outside of immediate team, promoting a collective culture to spread experience and best practice
• Ensure consistent application of group policy and adhere to regulatory, financial, and legal standards to minimise business and reputational risks
• Support the financial crime risk agenda
• The role holder will treat customers, at all times, fairly and with respect both personally and as an organisation

This full-time role is based in Leicester, with an expectation for the successful candidate to be in the office 4 days a week.

We work a shift pattern of 8am to 8pm Monday to Thursday, 9am to 6pm on Friday and one in four Saturdays from 8am to 4pm. The successful applicant will be expected to work with a flexibility of various shift patterns across five days per week including the weekend.

You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We reserve the right to close the applications early. Applicants are encouraged to apply as early as possible to avoid disappointment.

For any questions or queries, please email [email protected]

HSBCAPPS2023

Requirements

As this is an entry level role, we do not ask applicants to possess any prior competencies required for the role, only behaviours and a passion to learn. The ideal applicant for this role would possess the following traits and/or behaviours (alongside eligibility criteria):

• A willingness to understand our customers, an ability to be empathic and provide the most suitable solution
• A genuine interest in customers and a passion for the service you provide
• Demonstrates resilience to pressure and the challenge this brings while adapting to critical work demands with flexibility
• A genuine interest in the current economic environment
• Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably
• Embraces and implements change that will improve our business performance
• Ability to apply relevant rules, guidelines and judgement to understand principle-based opportunities and direction
• Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have
• Proactive desire to self-development in skills required to further support our customers and better their banking experience
• 96 UCAS points and 5 GCSEs (or equivalent) at or above grade 4/C, including Maths and English
• As per the Government Apprenticeship guidelines, Apprentices need to have been a resident in the UK for the last 3 consecutive years before the start of the apprenticeship and have continued Right to Work in the UK for the duration of the programme