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Job Description
Client Operations Administrator – Global Trade & Receivables Finance
Some careers are more impactful than others.
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.
We are currently seeking an experienced individual to join this team in the role of Client Operations Administrator – GTRF UK.
The role of the Client Operations Administrator is to process work received into the area, meeting productivity and quality targets. Key deadlines must be met each day in order that all work is successfully completed. Thereafter to take follow up action to ensure outstanding queries are resolved and customer accounts are effectively maintained.
Your responsibilities will include:
- To accurately “code” payments to the correct client/customer using various enquiry screens
- Prepare and bank all cheques received into the business on a daily basis
- To accurately and efficiently reconcile customer accounts
- Manage your own time working with others as part of a team.
- Deal with physical post and speak with customers/ colleagues on the phone.
Requirements
The ideal candidate for this role will have:
- Strong Microsoft Word, Excel and Outlook skills.
- Experience working within a team and being able to prioritise work tasks
- Telephony/ Financial services experience is not essential but would be advantageous
The base location for this Hybrid working role is Worthing. You must be able to work in our Worthing office at least 2 days per week and therefore live within a commutable distance of our Worthing office.
You’ll achieve more when you join HSBC.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can’t wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!
Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500
GTRF2023
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