Jobritish.com
Website Hull City Council
We are looking for individuals with excellent customer service skills who are positive, sensitive and have an exemplary telephone manner, adapting your approach as appropriate to ensure equality of access to all.
A positive image of the council must be conveyed at all times and Customer Service standards must be maintained.
Successful candidates will be trained to deliver a good knowledge of all service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services including Waste.
You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all service available to them online.
We are open 24/7 365 days of the year, we are looking for flexible individuals able to work across the following contact channels; telephone, live chat, email and social media. Out of hours and weekend working is on a rota basis.
Please click below to view the benefits of working for Hull City Council.
Why Hull is a great place to live and work – Working for hull city council
Interviews will take place week commencing 24 October 2023
Please ensure that you complete and submit your application by midnight on the closing date.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, adhoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.
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