JPMorgan Chase Careers Near Me – Payment Operations

About the job

The Bournemouth Payments Ops Director leads an organization of approximately 100 employees located in the Bournemouth that are responsible for call center support, back office processing, and email support for our French and English clients. This role also serves as a senior escalation point for client-related issues. This role will report directly to the Head of Call Center Operations (ECC)

Description

The Bournemouth Payments Ops Director leads an organization of approximately 100 employees located in the Bournemouth that are responsible for call center support, back office processing, and email support for our French and English clients. This role also serves as a senior escalation point for client-related issues. This role will report directly to the Head of Call Center Operations (ECC)

This role is expected to drive operational efficiency and maximize client satisfaction by reviewing processes with an end to end focus and listening to the voice of the customer. This role is also responsible for developing an employee centric culture within Bournemouth to ensure the development of talent and robust career pathing for front line specialists. Delivering an optimal and simplified servicing support model for large and small clients as new products and tech platforms are introduced will also be a key component of the role.

Qualifications/Experience

• Significant industry, executive, and/or operational leadership experience at scale and across multiple geographies, preferably in wholesale and transactions services or related products, services, or sales processes.
• Demonstrated success in leading operations for highly complex businesses, including delivering strategic outcomes for sales, operations, client experience, product management, finance, governance, and technology
• Innovative thought leader with proven ability to conceptualize new ideas
• Ability to critically assess complex objectives, diagnose problems, and prioritize resources to deliver solutions with an innate ability to make sound judgments under pressure.
• Strong risk, controls, and compliance knowledge as well as deep client experience and escalation orientation
• Highly capable and proficient in executive communication, data-driven decision making, stakeholder relationship management, customer experience, problem solving, analytics, consultation, emotional intelligence, and collaboration
• Demonstrates resilient, motivational, and influential leadership of teams in times uncertainty and transformation as well as champions the broader talent, culture, and diversity strategy.
• Formal education and/or relevant experience
• Fluency in French is preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans