JPMorgan Chase Jobs 2023 – JPM Payments

About the job

JPM Payments – Senior Product Manager (Client Journey Lead) – Vice President – London or Dublin

J.P. Morgan Payments is among the world’s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

Position Summary

JPMorgan Merchant Services is seeking a Product or Design leader to obsess over the client experience and will drive high impact insights and new concepts into our global payments platform build. Our Product design team is a north star for our payments product roadmap and will employ creative problem-solving, conduct user value analysis and design global product strategy that solve our client needs. Areas of focus include defining problems that capture client pain points, defining the ideal product experience for the client, translating user and industry research into valuable strategy for our product executives (storytelling), creating new conceptual designs to solve the pain points and influencing global feature prioritization.

Responsibility – This role provides an excellent opportunity for candidates to

• Have strong visibility across Merchant services building and leading the NorthStar for the ideal client experience.
• Drive tactical research and design initiatives, building product vision with product teams for most critical features and developing new concepts.
• Lead interviews, user focused workshops to identify, validate, and articulate client problems.
• Visualize the ideal client/user product experience and journey that solves critical needs
• Work across multiple payments products and features throughout the full payments lifecycle
• Consult with clients and internal users to identify and uncover pain points and needs
• Collaborate with stakeholders and design teams to prototype and propose solutions (UX, Product, Developers, Marketing, Operations)
• Influence product roadmap with strategic market driven recommendations to optimize our product fit for our clients and markets.

Qualifications

• Experience in payment processing, merchant acquiring, networks or related industry
• Experience in a product strategy , product management/design or consulting role
• Has a deep understanding of the payments industry, the merchant value chain, industry trends and emerging technologies.
• Strong creativity, user empathy, passion, with superior research, analytical and problem solving skills
• Strong storytelling skills and ability to define Who, What, Why and How do we get there.
• Proven track record of understanding client and market needs and taking a human centered approach to product/experience strategy and design
• Ability to challenge established views at all levels and persuade product change where necessary.
• Proven experience working in fast pace product environment in small, agile product teams.
• Strong executive presence; comfortable interacting with and presenting to all levels of management
• Is a self-starter and can both work independently and productively work in a matrixed organization
• Positive, team-oriented attitude and with an ability to inspire those around them
• Bachelor’s degree required;
• Travel requirement: approximately up to 25% (conditions permitting)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.