JPMorgan Chase Careers – Program Manager

About the job

The Global Technology (GT) and Digital & Platform Services (D&PS) Talent Development team delivers best-in-class solutions for developing and retaining talent across GT and D&PS. Collectively, there are 75,000 employees across D&PS and GT, and both businesses are undergoing significant change and transformation. The Talent team advises leaders on people and organizational strategies, and we partner across Human Resources to implement scalable solutions that support leaders and strengthen employee development and engagement, growth, impact, and productivity, in the face of quickly evolving workforce dynamics.

The VP, Talent Development Program Manager will align to the Career and Development Lead, and will play a pivotal role in supporting the end-to-end program management and oversight of career development, team development, and performance management initiatives. Responsibilities may also include management and execution of select initiatives, programs, projects, and processes (e.g., offsites, team effectiveness, design, and delivery of webinars, etc.).

The successful individual will bring talent development expertise as well as consulting, facilitation, project management and analytical skills to drive strategies and initiatives in support of the talent agenda.

Key Responsibilities

Supports the advancement of our Grow Our Careers pillar by designing and deploying global events and initiatives related to career and team development:

• Consult with senior leaders, HRBAs and key stakeholders to advance a career development strategy across business lines.
• Identify, map and customize innovative career development solutions for targeted populations, i.e., new joiners, in alignment with existing solutions.
• Design and facilitate organizational development solutions for senior leaders and their teams, including strategic team development, change management, one on one executive and team coaching.
• Analyze various data sets (opinion surveys, focus groups, stakeholder feedback, talent data) to inform direction of new programs, tools and initiatives.
• Draft communications and marketing materials to promote career development initiatives and events; liaise with communications partners to shape messaging.
• Provide facilitation support for career development sessions, events, panels and DEI events.
• Create annual reports summarizing analysis and progress, as well as recommend solutions to improve efficiency, cost effectiveness, potential learning gaps and anticipated needs.
• Conduct and evaluate training needs analysis focused on identifying career development needs within designated business teams; lead constructive and consultative discussions with business stakeholders and HR Business Advisors to identify employee pain points and gaps in knowledge around career management.
• Ensure the career and talent development team is viewed as a trusted and collaborative partner with other teams, including strong partnerships with HRBAs, talent advisors and learning teams.
• Manage relevant vendor, speakers, faculty (internal and external), and consultant relationships.
• Leverage a data-driven approach to sharpen focus and ROI of talent activities to ensure investment is aligned with our most impactful priorities.
• Perform regular learning & performance needs analysis across designated employee populations focused specifically on aligning future skill needs to current programming.
• Operate with a global and firmwide lens, demonstrating flexibility for nuances in strategy and execution

Qualifications

• Experience in Organizational development, Learning and Development or Talent Management experience in a fast-paced corporate environment
• Experience implementing new career or talent development programs in partnership with senior leaders and HR partners, using a product mindset and iterating on feedback.
• Demonstrated knowledge and application of adult learning theory and instructional design
• Exceptional experience and proven track record in stakeholder management, partnership and leading a portfolio approach to complex cross-organizational execution
• Proven track record or creating and implementing outcome driven, out of the box ideas with creativity, rigor, discipline, and organization
• Excellent coaching, facilitation, and presentation skills (in person and virtually) for large and small groups, comfortable in facilitating discussions with senior audiences
• Strong PowerPoint skills and ability to convey a narrative through use of data and research
• Excellent judgment, conflict resolution skills and interpersonal skills
• Comfortable with ambiguity, adapts to change and navigates large organizations with confidence
• Product operating model, design thinking and customer experience skills a distinct benefit
• Excellent written and verbal communication skills at all levels, including ability to communicate effectively with Senior Managing Directors.
• Strong work ethic, self-starter who is creative with a ‘can-do’ attitude.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.