JPMorgan Chase Careers Near Me – Service Account Manager

About the job

Key Responsibilities

• Develop, maintain and broaden partnerships with clients
• Understand Clients’ business to predict their needs and provide appropriate solutions
• Become the Clients’ trusted adviser
• Assist in developing and executing strategic Client plans
• Promote use of self-service tools to reduce number of Client enquiries
• Analyse behaviours and associated activities in order to identify efficiencies and cross sell opportunities
• Promote sharing of experience and best practice across the Service team
• Participate in and support initiatives
• Identify opportunities for product development and enhancement
• Develop internal partnerships (e.g. Sales, Operations, Product)
• Identify and escalate potential risk associated with Client activities
• Record all client interactions (e.g. calls, meetings, issues, proactive communications)
• When required work closely with Business partners to maintain client expectations at all times
• Track the Trade client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client .
• Provide client reporting on Trade to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions

Qualifications / Experience

• English excellent verbal and written communication skills additional languages welcomed
• Ability to work effectively under pressure whilst maintaining a professional manner
• Experience in working with Trade & Working Capital products and have a strong knowledge base
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.