Just Eat Jobs Near Me – Retention Executive

About the job

Our story

With over 98 million active users across 24 countries, here at Just Eat Takeaway.com, we’re a global food tech company, connecting our customers from Amsterdam to Auckland with the food they love. As a growing business, we’re searching for opportunities to perfect our processes and implement methodologies that help our teams to thrive locally and globally. That’s where you come in!

All about the role

We are looking for a Telephone Retention Exec to join our Retentions team. You will oversee saves/churns on the platform, and work closely with the dedicated Account Manager on their allocated accounts. The Telephone Retention team works hard to grow our existing estate by making sure current restaurant partners stay online, and are successful.

As part of the role, we’re also counting on you to have:

• Strong communication skills, ability to be thick skinned when dealing with partner dissatisfaction
• Determination and grit to contact and speak to as many partners as possible
• Relate to the restaurant partners business and understand the fundamentals in order to provide a consultative/sales approach
• Resolve partner issues by determining the root cause and offering a tailored solution
• Ensure our partners are satisfied and continue to successfully trade with us
• Proactively manage allocated tasks to ensure business objectives are met
• Liaise with other teams across Sales, Operations and Account Management
• Consistently improving retention rates and KPIs

Can you deliver…

Here’s what we’re looking for from our Telephone Retention Executive expert…

• 2 years+ previous experience within retention, sales or account management
• Strong understanding of the marketplace
• Communicative, with the ability to negotiate and resolve difficult issues
• Enthusiastic and self motivated
• An independent and proactive way of working, passionate about new challenges and changing environments

Here is our offer

Here at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world’s leading food delivery companies. By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredients for success.

Ready to join us as a Telephone Retention Executive? Click Apply Now and send us your CV!

Diversity, Inclusion & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day