Marks and Spencer Careers – Senior Product Designer

About the job

This role is for a 12 Month Fixed Term Contract.

There has never been a more exciting time to join our Digital & Data team. Why? Because we on a journey that will fundamentally change our business and how our customers shop with us both today – and in the future.

As a Senior Product Designer you’ll encompass both strategic and hands-on working. From the problem definition stage, using research and discovery methods, through to the final UI design, on digital products and services at a global scale.

You’ll drive future vision through facilitation and strong communication as part of a multi-discipline team, ensuring a human-centric approach to guide the creation of a viable, feasible, accessible, and usable experience across web and mobile, building the required links between out of store and in-store experiences. Working collaboratively, and delivering the best possible experiences, you’ll take into account the commercial goals and realities, as well as the technical constraints and innovations required to shape products M&S customers will love.

So, if you’re looking for your next challenge and want to be part of a team making a real difference, please keep reading!

What You’ll Be Doing

• Provide design expertise and leadership to assigned product or service areas.
• Use appropriate quantitative and qualitative data and insights about customer needs and behaviours to drive and define design directions, and definitions of success through human-centric design methods.
• Coordinate and facilitate workshops and collaborative design sessions to ensure positive business partner and cross-functional engagement.
• Service design and customer journey mapping to provide a full service offering to M&S customers.
• Conceptualise, develop and detail innovative information organisation structures, interaction designs, page-level content organisation, navigation, and prototypes of digital products.
• Develop user interface designs using knowledge of customer tasks, product functionality requirements, knowledge of UI architecture and standard methodologies, and industry/company interface standards.
• Develop appropriate prototypes of designs/concepts to meet user research and communication needs.
• Delivery and presentation of relevant critical metrics as required by the projects (such as creative briefs, concepts, digital assets, style guides, pattern libraries, etc).
• Translate wireframes, UI specs, and graphical briefs to prototype or finished designs for multiple channels.
• Support frontend developers with requisite digital assets and specifications.
• Work with other agile teams to ensure patterns are reused and evolved when necessary. Create/update/maintain pattern library as required.

What Makes You Remarkable

• Successful portfolio that demonstrates ability to build first class products.
• Familiar with working in an Agile environment. Use of Jira, confluence, story writing & estimating.
• Validated experience in producing the best experiences, regardless of complexity or channel.
• Engaging presentation style and capacity to think holistically.
• Contributes to design practice and identity of a team.
• Understanding of different UX research methods and how to apply them.
• Workshop skills to capture requirements/feedback and communicate design concepts to business partners.
• Build design guides and pattern libraries across all channels and adhere to established design guides.
• Information architecture – translating business objectives and users’ needs into content and service structures that support user needs.
• Wireframes, prototyping and specifications as appropriate to deliver within an agile environment.
• Interaction Design techniques that underpin an intuitive, easy to use, and engaging experience.
• A solid understanding of designing intuitive site functionality, interaction, site architecture, user interfaces, and navigation.
• Ability to produce the best visual experiences in the industry, regardless of complexity or channel.
• Sketch & Adobe Creative Suite skills plus prototyping tools such as Axure, Principle, ProtoPie, InVision & Keynote.
• Strong knowledge of adaptable design methods, scalable designs and UI frameworks including web, iOS and Android
• Able to plan and prioritise own work, define and keep focus in an agile delivery and lean UX environment, and support the planning of work for those under supervision.
• Understanding of frontend code and engineering concepts.

We Can Offer You

• Hybrid working.
• 33 days holiday (including bank holidays).
• 20% discount on M&S products.
• A range of wellbeing support (including free counselling and a virtual GP for you and immediate family).
• 25% off gym memberships, access to online fitness classes and discounts for complementary health services, such as nutrition and lifestyle coaching.

Interview Process

• 15 minute call with recruitment team (optional)
• Initial 30 minute first stage interview with the hiring manager.
• Final 1 hour interview with pre-set task for you to present back.

About M&S

Marks & Spencer strives to be an inclusive organisation, trusted and loved by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk sensible/flexible working.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email [email protected], so we can make alternative arrangements for you.