Marks and Spencer Careers – Customer Assistant

About the job

Working Hours:

Week 1

Monday 07.00 – 15.00

Tuesday 07.00 – 15.00

Wednesday 11.00 – 19.00

Friday 07.00 – 15.00

Saturday 07.00 – 15.00

Week 2

Sunday 07.00 – 15.00

Monday 07.00 – 15.00

Wednesday 11.00 – 19.00

Thursday 07.00 – 15.00

Friday 07.00 – 15.00

Purpose

• Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store
• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve
• Key Accountabilities
• Best in town execution 80% of time spent
• Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
• Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
• Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
• Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines
• Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
• Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers
• Develop brilliant people 20% of time spent
• Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
• Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
• Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager
• Academy Visual Merchandisers
• With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
• Consistently deliver upper quartile Best in Town standards & VM execution
• 100% execution of new initiatives
• Key Relationships and Stakeholders
• Customers
• Colleagues
• Store Leadership
• Wider Visual Teams
• Regional Manager
• Visual Lead
• Visual Support
• Store and Regional BIG
• TALK STRAIGHT ALL IN FOR THE CUSTOMER OWN IT AND GET IT DONE MAKE EVERY PENNY COUNT