McDonald Jobs Near Me – Shift Manager

Job description

Join us and you’ll become part of a team, that works together to provide the best customer experience. If you’ve visited one of our restaurants before, you’ve probably got some idea of what’s involved in working here. But you might not realise the variety and scope of the role. We want every McDonald’s customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you’ll make it happen, whether you’re preparing food, serving on the till or being out in the dining areas looking after our customers’ needs.

A franchised restaurant is a restaurant operated by a local business person trading under the McDonald’s name. Currently, over 80% of our restaurants in the UK are franchised but from a customer point of view, there’s no difference. For employees, there will be minor differences between a company and a franchised restaurant. Please refer to additional information for more details.

Roadchef Motorways are one of the UK’s leading Motorway Service Operators operating an impressive portfolio of leading high street brands including Costa Coffee, WHSmith and McDonalds. We’re changing the face of motorway service areas, offering customers exciting brands, value for money and speed of service. Given the 24/7 nature of our business and our varied customer profile and demands, this can be one of the most unpredictable yet challenging environments an employee can face.

Job responsibilities

As a Shift Manager, you will support the salaried management team in ensuring the efficient running of the restaurant following company policies and procedures. You will also provide leadership, coaching and direction to all crew members to ensure there is an engaged, motivated and skilled team that is customer-focused. Deal with any complaints escalated to you by your team promptly, lead by example, take an active and positive role in the recruitment of new team members, Provide motivation, encouragement and regular feedback to the team, Be confident in tackling underperformance within the team and escalate where necessary, assist the Business Manager in the training, development and reviewing of the team, carry out unit shift checklist thoroughly on each shift, take accountability for your unit and team, take action on issues escalated by the cashier.

Job features

We’ll give you the knowledge, skills and confidence. Apply determination, hard work and ambition, and you could make Assistant Manager within just one or two years. You’ll be someone who is open, outgoing, up for the challenge and has good people skills. On top of that, you’re the type of person who goes the extra mile and always looks for what they can learn from other people. As this is a people-led business, you’ll be a good listener and a team player who is adaptable, open to change and open-minded.