Jobritish.com
Website McDonald
Job description
Job responsibilities
You will be responsible for supporting the successful delivery of our biggest and most exciting strategic
projects across the UK&I business. This will include supporting the transformation of our organisation, by
designing and implementing improved ways of working and supporting the organisation’s understanding
of project and change management.
You will work closely with project teams across the organisation and also have high exposure to the
leadership team, with you being the ‘go-to’ stakeholder as a best in-class project and change expert.
You will have a significant opportunity to shape and improve our ways of working across the organisation,
driving and landing change for our 136,000 employees. This will require a curious mind and an appetite for
innovation, together with the ability to engage, mobilise and excite our people around business change and
continuous improvement.
A little bit about us
McDonald’s is proud to be one of the most recognised brands in the world, with restaurants in over 100
countries and billions of customers served each year. As the global leader in the food and service industry,
we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with
velocity and are passionate about modernising our experiences, not to make a different McDonald’s, but to
build a better McDonald’s. The UK & Ireland market has operated in UK since 1974 and the business is
growing continuously with more than 1,400 restaurants and over 136,000 employees.
We are moving fast and are adding to our outstanding team. Joining McDonald’s means thinking big every
day and preparing for a career that can impact around the world. We are customer obsessed, committed
to being leaders and believe we are better when we work together. Over the last couple years, we’ve
launched home delivery, modernised our restaurant experience through digital enhancements and have
so much more to come.
We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious
recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House
Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our
customers, our people and our partners.
Company Vision and Culture…
Our Global vision is to build a better McDonald’s, we are working hard to be the UK & Ireland’s best-loved
restaurant company.
Our values drive our culture and shape our beliefs, our priorities, and our actions. They influence the
decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
What will my accountabilities be
- Coaching and upskilling wider McDonald’s project leads on change and project management best
practices, focusing on supporting tools such as:
o Project scope forms
o Understanding and defining the ‘case for change’
o Creating and management realistic, achievable project plans
o Change readiness checks
o Change impact analysis
o Development of appropriate training and comms plans and materials (not accountable for
all design)
o Retrospectives and lessons learnt
- Leveraging expertise of different delivery methods to achieve the best results; having an understanding of both agile and waterfall methodologies
- Providing support to project leads in executing change brilliantly and continuously improving
- Sharing thought leadership and outside perspectives with the business to support other
departments, suppliers, franchisees and colleagues in restaurants on their change journey
- Continuous improvement of internal change and project management tools, using your own
experience, knowledge and continuous learning
- Providing objective and friendly challenge to everything we do through a business change and
transformation lens
- Supporting departments across the business to deliver against our transformation initiative to
improve our ways of working
- Providing insight to deliver continued improvement of business processes and ways of working
- Supporting our organisation to understand the art of the possible
- Supporting the Head of Business Improvement to equip the Exec, Leadership and Change Steering
Group with the information needed to make informed strategic and commercial decisions to set
ourselves up for future success through transformation and continuous improvement
- Day to day guidance and close collaboration with the Change Analyst and all other members of the
Change Team
Which team will I be a part of
You will be part of the ‘Change’ team. This hugely important team connects people across our business to
focus on delivering the right projects, in the best way, to achieve our business goals. It proactively and
independently challenges and innovates, working diligently to improve the way we work and deliver
change as a business.
You will report to the Head of Business Improvement and work within a part of the Change team alongside
the Change Analyst, focused on supporting our organisation to successfully deliver large, strategic
projects. This role requires working collaboratively across the organisation and influencing across all levels,
leading the upskilling of other teams.
Ultimately, we will give you the freedom to drive what excellence looks like and would like your input into
shaping the role, the method, the tools and the effectiveness of how we drive and deliver change across
the organisation as a whole.
Who will my customers be
collaborating with multiple departments in Corporate, then rolling your sleeves up and working alongside
Crew Members in our restaurants as you get some test and learn activities underway. With strong
engagement and influencing being core competencies, you will also have the emotional intelligence and
flexibility in thinking and acting to engage with relevancy and authenticity at every level. Your key
stakeholders are (not exhaustive):
- UK&I leadership team – align functional leaders around tools and methodologies to successfully
manage projects and deliver change
- Project leads – advocate and demonstrate innovative and agile ways of project delivery and
executing change
- UK&I communications team – ensure our strategic storytelling is simple, clear and consistent
- Franchisees – collaborate and value them as a business partner and change enabler
- Restaurants – making sure that in whatever we do, we articulate our case for change and are well
received by our colleagues in restaurants
- Global – supporting functional leaders with aligning on Global initiatives and sharing our
innovation back to the system
What background do I need to have
fast-paced business. You are able to support successful project delivery through others whilst also
considering the impacts of changes and can identify suitable interventions to mitigate any risks. The
competencies and behaviours you will demonstrate and be able to evidence are:
Essential:
- Awareness and some knowledge of change management approaches or project management
approaches
- Some evidence of supporting project management or change management on large/strategic
projects/programmes
- Some experience in change management or project management framework / tooling
development
- The ability to influence stakeholders and challenge effectively where required
- The ability to take complex ideas and communicate them simply, taking people with you
- Highly collaborative workstyle with the ability to engage and mobilise teams around common goals
- The ability to spot problems and solve them creatively, individually and with others
- Curious mind-set, never settling for the status quo and championing continuous improvement
- You’re a self-starter, have a can-do attitude, are outcome focussed and attack change with energy
and drive that inspires others
- You seek and act upon feedback and proactively work on your personal and professional
development
Desirable:
- Knowledge and experience of approaches that enable innovation and agile ways of working
- Knowledge and experience of continuous improvement opportunities
- Awareness of trends in the hospitality, leisure or retail sector
- Knowledge of how a franchised business operates
At McDonald’s we are People from all Walks of Life…
People are at the heart of everything we do and they make the McDonald’s experience. We embrace diversity and
are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants
and offices, which helps us to better serve our customers.
We have a strong heritage of diversity and representation within our communities, which we are proud of. The
diversity of our people, customers, Franchisees and suppliers give us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a
brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to
develop skills and drive aspirations that will help people to be more aware of the world of work and more successful
within it, whether with McDonald’s or elsewhere.”
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