McDonald Careers – Floor Manager

Job description

Join us and you’ll become part of a crew, or a team, that works together to provide the best quick service, family restaurant experience – by far. If you’ve visited one of our restaurants before, you’ve probably got some idea of what’s involved in working here. But you might not realise the variety and scope of the role. Specific responsibilities that involve serving customers include working behind the counter on the till and being out in the dining areas looking after our customers’ needs.

The position you are applying for could be at any of our 8 restaurants in York, Harrogate and Knaresborough. Decisions about where you are placed will be decided during the course of interviews and evaluations if you are selected to participate in these.

Job responsibilities

Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

A successful applicant will demonstrate the ability to:

• Use The ‘Vital Ingredients’ to deliver hot fresh food, in a clean and friendly restaurant, giving customers a great experience each visit, every time
• Manage shifts to consistently deliver the highest standards of quality, service and cleanliness, upholding the McDonald’s Brand
• Take accountability of business results, Plan to Win metrics and the running of a reputable restaurant in line with ROIP

Job features

To join us as a Shift Manager you’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. You should be able to manage teams of up to 30 staff or more and have excellent time mangement skills. Finally, your appearance should be smart and clean.