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Network Rail Jobs – Service Administrator

Website Network Rail

About the job

Job Introduction

We partner with our Network Rail routes and regions, delivering critical services and essential equipment to help get passengers and good to where they need to be. To find out more watch our video

About Shared Services

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, accounts, finance, controls and compliance, reporting, recruitment and helpdesk support.

The HR Admin team are an integral part to our business at Network Rail. They provide support with booking and tracking our employees’ medical competencies to ensure people are safe to do their job and check driving licences for people using our company vehicles and therefore, play a key role in our safety vision of Everyone Home Safe Everyday. The team also preform various HR admin tasks like for example, providing references as and when requested.

Main Responsibility

As a Shared Service Administrator in the HR Admin team you will manage, triage and monitor emails received into team mailboxes and complete the daily KPI tracker as well as use additional data capture tools. You will have access to navigate through various case management systems and complete daily downloads of employee information for analysis, manipulation and upload to the appropriate Network Rail system in line with agreed SLA’s.

In addition, as part of the role you will create and send daily bulk uploads as part of employee medical programme and complete employee references in line with Network Rail Policy requirements. As part of the job, you will produce system exception reports with the use of Excel and play a role in the creation and maintenance of our Standard Operating Procedures and process maps.

Other aspects of the role include, regularly liaising with our employees, including line managers and other stakeholders to effectively respond to various HR Admin related queries and contributing to daily team huddles, presenting team updates on workloads and highlighting any issues.

The Ideal Candidate

  • Strong attention to detail and accuracy
  • Confident in the use of Microsoft Office packages, including Excel
  • Effective communication skills, both written and verbally
  • Experience in managing multiple workloads and processes
  • Exceptional customer focus/engagement
  • Proven administrative / analytical skills
  • Experience of delivering continuous improvement

What Could Set You Apart

  • Previous HR Administration experience
  • ORACLE eBusiness Suite experience

Package Description

Role Title: Shared Services Administrator [HR Administration]

Salary range: £21,000 per annum

Contract Type: 12 month FTC with opportunity to be extended

Part time applications will be considered

Location: Square One | 4 Travis Street | Manchester M1 2NY

At Network rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave, rail subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.

Closing date: 26/10/2023

Click ‘apply for this job’ to apply. If you would like to speak the Resourcing Team please contact: [email protected]

About The Company

We’re an organisation where people matter. We matter to millions.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.

We’re undertaking an ambitious change. Our vision is Putting Passengers First – becoming a company that is on the side of passengers and freight users.

As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual’s unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Network Rail Infrastructure Ltd


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