Network Rail Careers – Team Lead

About the job

Job Introduction

This role sits in Route Services, a business area that has been created to supply services to the routes in the safest, most cost-efficient and effective way, enabling them to benefit from economies of scale and optimised national resources.

Working in the IT Services Team, you will provide our customers with smart technology for the railway of today, designing fit-for-purpose and innovative solutions. Your vital work will help to manage the day-to-day running of our vast IT estate, from safety critical systems maintenance to hardware provision, supporting thousands of employees every day.

Main Responsibility

Be the application expert for designated services within Network Rail. Work with the other members of the Application support team and the wider service users in the operational use and development of the system.

What will you be doing?

• Provide support to the Technical Operations Manager in line and resource management to individuals within the Technical Operations resource pool.
• Set personal objectives for team members, checks quality of assignment objectives. Set, gather and challenge performance feedback and performs formal performance management reviews.
• Lead the team operationally and work with the Technical Operations Manager to identify and progress personal development opportunities for team members.
• Escalation points for the Senior Technical Operations Support & Service Analysts.
• Provide support for the designated portfolio of applications within Network Rail.
• Recognised company expert in the applications and the way they are deployed in Network Rail.
• Manage minor development and pursue improvement opportunities of applications and related products to meet user requirements and strategic objectives.
• Maintain problem information in the call tracking system, liaising where appropriate with the Problem Management Team and the IT Helpdesk.
• Identify and implement an appropriate resolution plan and escalate where necessary to the Customer Relationship team.
• Prepare and submit requests for change deployment to change control. Manage the implementation process for new releases of supported applications. Ensuring to identify, prepare and test an appropriate resolution.

The Ideal Candidate

Meet the essential criteria/ Apply today to join our team!

Essential

• Significant experience in 2 nd line support of the relevant applications.
• Experience of ITIL processes
• Good analytical, organisational and teamwork skills
• Experience of working in a multi-skilled team in a customer focussed environment
• Broad technical knowledge and understanding of multiple tire applications.
• Ability to communicate complex technical issues in a customer focused way.
• Proven experience of managing a technical team

Desirable

• Knowledge of the railway industry and its regulatory framework
• Good understanding of the IT system relationships within Network Rail
• Understanding of key business processes and IT support processes
• Technical knowledge of a specified application/group of applications
• Knowledge of configuration management

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment . For more information on Diversity & Inclusion at Network Rail, please follow this link

Package Description

Vacancy Type: Full-time but flexible working patterns will be considered.

Duration: Permanent

Location: Manchester Square One or The Quadrant, Milton Keynes

Closing date: 19th October 2023

Band & Salary: Band 4C (£41,711 -£46,925)

We’re an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

• Flexible working patterns such as working from home and working compressed hours
• A range of pension schemes
• Healthcare Scheme
• Childcare voucher scheme
• Rail and underground season ticket subsidies up to 75%
• 28 days annual leave, plus bank holidays and volunteering days (5 days)
• 2 weeks paid reserve leave for our Armed Forces community
• Cycle to Work Scheme
• GymPass – Access to gyms across the UK
• Access to ‘My Benefits’ portal which include discounts in food, technology, and experience days

In 2021, we were voted as one of the Best Places to work in the UK .

Click ‘apply for this job’ to apply. If you would like to speak the Resourcing Team, please contact [email protected]

For further information of the role please contact [email protected]

About The Company

We’re an organisation where people matter. We matter to millions.

Our role is to run a safe, reliable and efficient railway,  serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity.  Safety is our number one priority. 

We’re undertaking an ambitious change. Our vision is Putting Passengers First – becoming a company that is on the side of passengers and freight users.

As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual’s unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Network Rail Infrastructure Ltd

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