Network Rail Jobs – Business Support Manager

About the job

Job Introduction

Main Responsibility

What will you be doing?

Road Fleet are responsible for procuring and delivering a wide range of road fleet vehicles and services that assist our staff getting to various worksites across Britain. We own and run a fleet over 8,000 Network Rail road vehicles including cars, vans and HGVs. Our diverse fleet ranges from simple vehicle racking to highly specialised, single-purpose, vehicles.

In addition to vehicle procurement, we also provide management for products including vehicle specification development, ordering, delivery and collection, livery, telematics, fuel cards and taxing. We have a dedicated 24/7 helpline that covers short-term hires, accident breakdown recovery, fleet management and servicing.

Our core values are:

• Safety of vehicles, drivers, passengers and the public
• Delivering great customer service
• Providing value for money on quality, price and whole life costs
• Being environmentally sustainable

We have an exciting opportunity for someone to join the Road Fleet team as a Business Support Manager. This dynamic and fast-paced role, which will include managerial responsibility for a small team, is focused on handling complex contracts, ensuring a high standard of supplier relationship management at all times and developing commercial strategy that will continually improve our performance levels.

Key Responsibilities

• Managing complex contracts, business processes and technical activities to achieve the most efficient and effective delivery of services in Road Fleet.
• Handle internal and external stakeholder relationships to understand their future business requirements and supply and demand pressures.
• Collecting, reviewing and analysing contract and supplier performance data such as telematics and using it to support contract delivery.
• Controlling the day-to-day and ongoing budgetary spend in Road Fleet.
• Managing the development of commercial strategies to better incentivise reliable supplier performance and drive supplier performance development programmes and sourcing activity effectiveness.
• Identifying and implementing quality and efficiency improvement initiatives that will further our objectives in Road Fleet.
• Manage the engagement and development of individuals in the team. This will include providing appropriate resources, communication strategies, training, and competency to safely deliver their accountabilities.

The Ideal Candidate

What skills and experience are we looking for?

Essential

• Able to lead a team and motivate team members.
• Extensive knowledge of the supply chain and the relevant supply contracts.
• Experience of contract and supplier management.
• Excellent numerical and analytical skills.
• Commercial and negotiation skills.
• Able to work under pressure.

Desirable

• Good interpersonal, influencing, communication and organisational skills.
• A customer focussed approach.
• Able to evaluate complex factors and make decisions to maximise benefit to Network Rail.
• Strategic outlook, including the ability to fully analyse options and drive delivery of recommendations.
• Understanding and application of best practice supply chain management within relevant markets.
• Proven experience of managing 3rd party supplier relationships as well as relationships with key internal stakeholders.

Who are we looking for?

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

Package Description

Vacancy type: Permanent. Full-time, 35 hours per week (flexible working patterns will be considered).

Location: The Quadrant: MK, Milton Keynes.

Closing date: 25 th October 2023. This role is being advertised internally and externally.

Band & Salary: Band 3B, £44,690 – £50,276.

At Network Rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave plus bank holidays, rail subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.

Click ‘apply for this job’ to apply. If you would like to speak the Resourcing Team, please contact [email protected] .

For further information regarding this role, please contact Caroline Mauchlen ( [email protected] ).

About The Company

We’re an organisation where people matter. We matter to millions.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.

We’re undertaking an ambitious change. Our vision is Putting Passengers First – becoming a company that is on the side of passengers and freight users.

As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual’s unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information .

Network Rail Infrastructure Ltd

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