Next Careers – Service Advisor

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About the job

Job Description

If you’re passionate about customer service and you want to make a difference everyday, this is the opportunity for you!

Home Customer Service Advisor – Contact Centre, Enderby Phase 5, Leicester

Shift: 1 Monday – Friday. Must be a finish time of 11 pm each day. Latest start time is 6 pm, can start earlier if preferred up to a maximum of 10 hours shift per day. Minimum of 25 hours per week. Maximum of 36 hours per week *

Shift: 2 Sunday – Tuesday 7.30am – 5.30pm, & Wednesday 7.30am – 1.30pm

Shift: 3 Wednesday 2pm – 8pm, Thursday – Saturday 7.30am – 5.30pm

£10.12 plus as additional £1 when working at the weekend, raising to £10.79 after a 6 months successful probation period is completed.

This increases to £11.88 per hour once you have met a certain skill set within the role.

  • You must be able to commit to full time training and during our peak trading periods you’ll also be required to work an additional 4/6 hours for 20 weeks of the year.

If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! Here at Next we’re committed to putting our customers at the heart of everything we do by providing a friendly, helpful service to our online customers that contact us. This could be sorting out a missing parcel or an account query but you’ll put the customer first.

This is a unique customer service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service. It has never been a more exciting time to join the Next Home family.

About the Role:

We’re looking for people who are as passionate about customer service as we are, and who have ideally worked in a contact centre before. However, don’t worry if you don’t have the experience of working in a contact centre we’re happy to consider people who thrive in helping people whether this has been in retail, hospitality or care. With your awesome personality, you’ll provide the very best service to our customers. We’ll provide you with 3 weeks of in –depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries. We’ll invest in you and your development with ongoing training programmes so you can excel in your role.

We are looking for people who are not only passionate about customer service but can think outside the box. We need people who understand how exciting it should be to invest time and money dressing a Home but can empathise when things don’t quite go to plan . If you have a love for all things related to building a home, this could be the role for you.

We provide 3 weeks full time paid training (split over 2 sessions) followed by sponsor support immediately after training, to help you consolidate your learning & put your skills into practice.

About You:

  • Give exceptional customer service by truly listening to the customer and resolving their queries
  • Treat every customer like it’s your first and only customer that day
  • Navigate through various computer systems, liaise with other teams across Next if required
  • Work to set Key Performance Indicators and Standard Level Agreements.
  • Engage with customers and colleagues, creating a people focused work culture.

What’s Next

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

About Us

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!


  • 25% off a huge selection of Next Lipsy & Victoria’s Secret products
  • Quarterly bonuses
  • Free parking on Next authorised sites
  • Early VIP access to sale stock
  • Access to fantastic discounts at our Staff Shops
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Subsidised restaurants
  • Hot deals and exclusive offers from over 3,500 retailers through Perks at Work
  • Access a 24/7 digital GP and other free health and wellbeing services
  • Sharesave scheme

Our aim is to support all applicants during the application process and to provide reasonable adjustments when necessary and requested. If you would like to request support with your application due to any health condition, feel free to get in touch with us by sending an email to [email protected] and including ‘Workplace Adjustments’ in the subject line, or by calling us on 0116 284 2442 / 01977 659 564 / 0333 777 8166 and leave a voicemail.

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