Post Office Careers = Junior Sales Account Manager

Job Description:

To support the product manager in the operational management of the Payout service.

Job Responsibilities:

• Facilitating contract management requirements via defined process and the Contract Approval process
• Achieving agreed targets and delivering objectives
• Supporting Senior Account Manager within Key Client Accounts
• Providing absence cover for the Senior Account Manager
• Relationship Management of a defined Client base
• Attending meetings as necessary – Prospects, Clients, Internal Stakeholders (such as Horizon help desk, Chesterfield, Accounts Department)
• Managing Client change requests: Template changes, Scheme Changes: Duration of Vouchers, cancelling obsolete vouchers etc
• Reporting directly to Product Manager for Payout (an over the counter cash/vend delivery service across Post Office)
• Managing own Portfolio of Client Accounts including
• Local Authorities
• Charities
• Energy Companies
• Gaining and retaining a comprehensive understanding of the Payout product
• Providing quality service to Clients, focused on resolving their issues and queries to agreed SLAs
• Taking ownership of Client issues, enquiries and complaints and managing them through to resolution by the appropriate teams
• Ensure overall customer satisfaction is maintained at all times, taking corrective action where needed to rectify issues
• Managing a dedicated group email account
• Keeping up-to-date with changes within Post Office and Payzone

Job Requirements:

• Confident to attend meetings (physical and virtual) and add value
• Be prepared to travel and work flexibly when required
• Ability to develop and maintain strong working relationships with key stakeholders both internally and externally
• Be able to demonstrate good all-round IT skills, be able to use the Microsoft Office and be familiar with Post Office applications

Qualification & Experience:

• Experience of working in a service and/or product environment
• Strong organisational and planning skills
• Have excellent verbal and written communication skills

Job Details:

Company: Post Office Ltd

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A