RBS Careers – Customer Service

Job Description:

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

Job Responsibilities:

• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

Job Requirements:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Full time – 35hrs
• Permanent
• You’ll typically be working during branch opening hours 9am – 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

Qualification & Experience:

• Strong interpersonal skills and the ability to work well as part of a team
• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• The commitment to develop new skills and responsibilities

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Location: Manchester, England

Application Deadline: N/A