South Lanarkshire Council Jobs – Customer Service Assistant

Job Description:

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Job Responsibilities:

• Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
• We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the position.
• We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
• The following link contains our Easy Read documents which will help explain the process and what happens during the selection process.

Job Requirements:

• To provide the highest level of customer service, we seek to recruit staff with experience of working in a busy, customer focused or contact centre environment.
• North Lanarkshire Council has a vacancy for a Customer Service Assistant, working as part of the Customer Services function, primarily working from home.
• You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.

Qualification & Experience:

• You should have excellent verbal and written communication and IT skills.Ideally you will have experience of Housing and/or Corporate Property Repairs, however comprehensive training will also be provided.
• You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team.

Job Details:

Company: South Lanarkshire Council

Vacancy Type:  Full Time

Job Location: Motherwell, Scotland

Application Deadline: N/A