Saturday , April 20 2024

Southeastern Careers – Debt Recovery Administrator

Website Southeastern Railway

Job Description:

You will provide effective office-based support to the Debt Recovery team and assist with the day-to-day administration, answering calls and inputting data.

Job Responsibilities:

  • Answer payments line calls using full knowledge of appropriate Railway Laws and RPSS standards / procedures to maximise debt recovery.
  • Deal with all customer and passenger complaints sensitively and with empathy.
  • To answer the telephone and provide information as requested by Authorised Representatives in accordance with the Data Protection Act.
  • Answer other calls received by the call centre in relation to other contracted services.
  • Accurately sort and input information from Penalty Fare, Unpaid Fare, or other similar notices into the appropriate database(s).

Job Requirements:

  • After a qualifying period, reduced rate travel on other train operators, including European services
  • Up to 24 days annual leave entitlement (plus bank holidays).
  • Access to an array of discounts for retail and leisure products through our benefits scheme.
  • Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.
  • A Contributory Final Salary Pension Scheme
  • Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)

Qualification & Experience:

  • Good organisational skills
  • Ability and experience in meeting objectives and deadlines
  • Excellent telephone manner
  • Experience in office administration with previous data input experience
  • Good computer skills
  • Ability to communicate in writing effectively

Job Details:

Company: Southeastern Railway

Vacancy Type:  Full Time

Job Location: Ashford, England

Application Deadline: N/A

Apply Here


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