Southeastern Careers – Debt Recovery Administrator

Job Description:

You will provide effective office-based support to the Debt Recovery team and assist with the day-to-day administration, answering calls and inputting data.

Job Responsibilities:

• Answer payments line calls using full knowledge of appropriate Railway Laws and RPSS standards / procedures to maximise debt recovery.
• Deal with all customer and passenger complaints sensitively and with empathy.
• To answer the telephone and provide information as requested by Authorised Representatives in accordance with the Data Protection Act.
• Answer other calls received by the call centre in relation to other contracted services.
• Accurately sort and input information from Penalty Fare, Unpaid Fare, or other similar notices into the appropriate database(s).

Job Requirements:

• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 24 days annual leave entitlement (plus bank holidays).
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.
• A Contributory Final Salary Pension Scheme
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)

Qualification & Experience:

• Good organisational skills
• Ability and experience in meeting objectives and deadlines
• Excellent telephone manner
• Experience in office administration with previous data input experience
• Good computer skills
• Ability to communicate in writing effectively

Job Details:

Company: Southeastern Railway

Vacancy Type:  Full Time

Job Location: Ashford, England

Application Deadline: N/A