Swissport Jobs – Customer Service Agent

Job Description:

We are great team players working collaboratively with others whilst being focussed on safety as our top priority and working to meet our airline client schedules. In an ever-changing environment our team delivers safe and efficient services on behalf of the many airlines that choose Swissport to provide their on-the-ground services.

Job Responsibilities:

• mance is measured against key performance indicators, to mitigate the risk of discrimination;
• proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity;
• ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work;
• evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity.
• comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments);
• respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics;
• report and act upon all instances of discrimination, harassment, and bullying;
• proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Ensure perfor

Job Requirements:

• You have excellent presentation and grooming
• You’re focussed on delivering exceptional and safe service
• You have strong personal skills and can be an effective team player
• You’re committed to learning and personal growth
• You’re self-confident and can stay calm under pressure
• You’re organised and can manage your time well
• You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
• You’re a fluent English speaker

Qualification & Experience:

• You have basic – intermediate computer skills.

Job Details:

Company: Swissport

Vacancy Type:  Full Time

Job Location: Birmingham, England

Application Deadline: N/A