Tombola Jobs Sunderland – Customer Service Advisor

Job Description:

We are really pleased to confirm we will be expanding our customer service team with a number of full and part time positions based from home.

Job Requirements:

• Provide exceptional support to our players.
• Develop an expert-level knowledge of the tombola websites and games.
• Be part of our Daily Task Rota (which includes activities such as: verifications, winner processing, complaints, failed transactions, Social Media interactions and support. These are managed via live chat, email and telephone)
• Exceptional Customer Service Skills with the passion to provide first point resolution with each player interaction.
• Great self-management skills with the ability to work effectively as part of a team. We require agents to be able to work well under pressure during busy times.
• Flexibility and adaptability –IT skills covering computers and mobile devices and the ability to problem solve customer issues remotely.
• Passion, a positive attitude, and friendly personality– we’re all about community and we’re looking for individuals who possess great people skills to help resolve player queries.
• Minimum of 3 GCSE’s

Job Details:

Company: Tombola

Vacancy Type:  Full Time

Job Location: Sunderland, England

Application Deadline: N/A