Valuation Office Agency Jobs – Administrative Officer

Job Description:

This is a multifunctional role and as an Administrative Officer you will play a crucial role working within the Telephony Team, providing an efficient call resolution to scripted calls and after call work. You will be dealing with internal and external customers by email, post and phone, register casework, process data and interrogate electronic and manual databases. Your job will involve a range of duties and we are looking for people who are flexible and adaptable.

Job Responsibilities:

• Allocating work to others in your team including quality assurance.
• Providing excellent customer service via telephone, email and written correspondence.
• Dealing with the customers daily and focusing on ensuring that they are content and understand our processes.
• Providing clear information and advice to customer whilst ensuring that they provide all necessary information
• Providing assistance, including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
• General Admin including using our tools and databases to gather and analyse data.

Job Requirements:

• Whilst we are flexible to take personal circumstances into account wherever possible when setting the rotas, we are limited in allowing people to ‘fix’ set hours outside of these times.
• We will initially be scheduling our people between the hours of 7am to 7pm, Monday to Friday.
• However, please do contact us if you would like to discuss any individual circumstances which may restrict your availability between these hours (e.g. caring responsibilities, or childcare).

Qualification & Experience:

• All issues and queries should be resolved where possible following department guidelines in a professional, tactful manner, when answering calls.
• The successful candidates will have the ability to interpret guidance, policy and procedures to enable them to offer the best solutions and, if necessary, direct any queries to the correct department.

Job Details:

Company: Valuation Office Agency

Vacancy Type:  Full Time

Job Location: Plymouth, England

Application Deadline: N/A